How do I cancel a hotel reservation?
Contact directly thehotel or the agency reservation to see if they are willing to accommodate you and issue you a refund. If so, great! This is obviously the best option, as it guarantees the greatest possible refund.
In the case of reservations made through our website costacroisieres.fr or via our Customer Relations Center, you can use this credit note by calling the number 447.
Contact the tour operator as soon as possible. If you are forced to cancel hotel reservationit is necessary to contact the travel agency or the platform of reservation hotelier as soon as possible to inform them of your cancellation or change.
Depending on your terms, a customer can to cancel her reservation by clicking on a link in their confirmation email or via their account Booking.com. In some cases, you can initiate a request forcancelation if a customer asks you for it or if you have problems with the payment.
If you have already used your credit for a new cruise which is now cancelled, a new credit note will be issued. Her value will be equal to the payment received by MSC Cruisesnet of everything repayment.
14 days You have a time limit 14 days to change your mind. VS’is the right of withdrawal. This time limit concerns cases of purchase by internet, by telephone or by post (sale through printed catalogs received by La Poste) or by fax.
For to modify the dates or the number of persons of your reservation, you can send a request to the owner from the Manage my reservations page. If he agrees, he will send you a new estimate corresponding to the modifications.
* Customer service from booking owners partners can be contacted directly. 118 707 is a brand-independent telephone connection service. The tariff conditions are available on infosva.org and on www.numero-118.fr.